Dear customer,

We are writing to inform you of a scheduled maintenance that will take place on July 26, 2026. As part of our commitment to providing you with the best possible service, we will be performing an upgrade on our microservices’ infrastructure, which operates on Azure Kubernetes Service. This upgrade is essential to enhance performance, security, and reliability.

Maintenance details:

Date: Sunday, July 26th, 2026
Time: from 8:00 am to 10:00 am CEST
Impact: Temporary downtime (up to 1.5 hours) on microservices

During this window, you may experience interruptions in certain features, including document conversion (e.g., Microsoft Word to PDF), search functionality powered by Elasticsearch, file retrieval from the file manager, and antivirus scanning of attachments. Additionally, https://agentic.konverso.ai/ may become temporarily inaccessible. We will do our best to minimize any inconvenience and ensure the downtime is as short as possible.

If you have any questions or concerns, please do not hesitate to contact us. We appreciate your understanding and support as we work to improve our services.

Best regards,

Konverso Support Team

Email: support@konverso.ai

Portal: https://support.konverso.ai/